This privacy policy applies to Metro's software and services provided by The Uptick Network Limited. The client software of Metro in this privacy policy may involve different application versions. Users need to choose the software version that matches the installed mobile phone. The functions and services provided by different versions of Metro may be different.
Our company is well aware of the importance of personal information to you and will do its best to protect your personal information safely and reliably. Our company is committed to maintaining your trust in our company and abiding by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of minimum sufficient use, the principle of ensuring safety, the principle of subject participation, the principle of openness and transparency, etc. At the same time, our company promises that our company will take corresponding security protection measures in accordance with the mature security standards of the industry to protect your personal information.
In order to better protect your personal information, it is recommended that you read the updated privacy policy carefully. If you disagree with any content of this privacy policy, you should stop using our services immediately. When you use any of the services we provide, it means that you have agreed that we will collect, process, store, use and protect your personal information in accordance with this privacy policy.
This Privacy Policy applies to all services provided by the MetroAPP platform developed by The Uptick Network Limited (hereinafter referred to as "Services" or "our Services"). This Privacy Policy applies to your access to the MetroAPP platform and/or logging into the client to use the services provided by Metro.
This Privacy Policy applies to all our services. In addition, for certain specific services, we will also formulate specific privacy policies to more specifically explain how we collect, process, store, use and protect your information in that specific service. The privacy policy of the specific service constitutes a part of this Privacy Policy. If there is any inconsistency between the privacy policy of the relevant specific service and this Privacy Policy, the privacy policy of the specific service shall apply.
This Policy does not apply to information collected by other third-party services ("other third parties", including but not limited to your transaction counterparty, any third-party website and third-party service provider) accessed through our services. We do not assume any responsibility for the actions and consequences of the aforementioned third parties using your personal information. Please note that other third parties may have their own privacy protection policies.
We collect information to comply with laws and regulations, provide you with better and more personalized services, and strive to improve your user experience. When you provide us with the following information or use our services, you agree that we collect information in accordance with the provisions of this policy.
In order to comply with the requirements of laws and regulations, we need you to authorize some information so that we can provide you with basic functions related to subway travel, such as route navigation and arrival reminders, and provide more personalized and convenient services. We only collect and use necessary information.
You understand and agree that: In order to bring you a better product and service experience, we are continuously working to improve our technology. As we may launch new or optimized functions from time to time, we may need to collect and use new personal information or change the purpose or method of using personal information. In this regard, we will explain to you the purpose, scope and use of the corresponding information by updating this policy, pop-up windows, page prompts, etc., and provide you with a way to choose consent on your own, and collect and use it after obtaining your explicit consent.
We will collect and use your personal information based on the following purposes described in this policy:
-Basic account creation service: To complete the account creation, you need to provide the following information: email address and password required to create an account. In order to provide a more convenient account registration function, you can also authorize binding to log in through a third-party account (such as Apple ID, Google account). After logging in through the aforementioned authorization, we may obtain your public information on the third-party account. Based on the trust in the service, we hope that you can choose carefully.
-Complete personal information: After completing the account creation, you can independently and freely complete your personal information such as avatar, personal profile, etc. When you upload your photo as an avatar in account management, you need to consider carefully to avoid leaking your personal sensitive information.
In order to provide users with accurate travel guidance and reminder services, such as route planning, arrival reminders, etc., we may obtain information related to the location of your device, including itinerary information, precise positioning information, longitude and latitude, your authorized GPS location, and WLAN access points, Bluetooth and base station sensor information.
During your use of our services, in order to identify abnormal account status, understand product adaptability, and provide you with page displays and search results that better meet your needs, we may collect your usage and store it as network log information, including:
- Device information: We will receive and record information about the device you use based on your specific operations during software installation and/or use, which may include: hardware model, device MAC address, operating system type, software list-only device identification code (such as IMEl/android ID/IDFAVOPENUDID/GUID, SIM card IMSI information, etc., which describes the basic situation of personal commonly used devices).
- Service log information: When you use the products or services provided by our website or client, we will automatically collect your detailed usage of our services and save them as service logs, including browsing, clicking to view, search queries, favorites, as well as IP address, browser type, telecom operator, language used, access date and time.
In addition, we will also use your above information to continuously improve and optimize the above functions.
When you order specific goods and/or services from our products and/or services, we will generate an order for you to purchase the goods and/or services through the system. During the ordering process, you need to provide at least your contact name and contact number. For some special types of goods and services, you also need to provide other information required by the goods or services. At the same time, the order will state the information of the goods and/or services you purchased, the specific order number, the order creation time, and the amount you should pay. We collect this information to help you complete the transaction smoothly, ensure the security of your transaction, facilitate your query of order information, provide customer service and after-sales service, and other purposes we clearly inform you.
In order to successfully complete the order service, you can pay and settle through payment platforms such as WeChat Pay and Alipay. We may share your order payment-related information, order security-related device information, and other necessary information required by anti-money laundering laws with financial institutions or payment institutions through third-party payment platform software tool development kits (SDKs) embedded in the application, etc., for the sole purpose of completing order payment.
When you browse our website or client, you can collect your frequently used subway stations and lines so that you can access them more conveniently. You can share information with other third parties through the functional components we provide. When you use the above functions, we will collect service log information including your "wants to watch" and "follow" relationships, sharing history, etc. to achieve the above functions and other purposes we clearly inform you of.
In order for you to use the services we provide safely, conveniently, timely and accurately or to understand our latest operating service dynamics, in the process of providing services to you, for your contact information (for example: system notification/mobile phone text messages) provided by you in the process of using our products and/or services, we may send you multiple types of notifications through one or more of the contact information you have provided, for user message notification, identity verification, security verification, order status update, new followers, etc.
In order to provide you with the services you choose to use, or to ensure the quality and experience of the services, you may need to authorize the operating system permissions to open. If you do not agree to authorize the App to obtain relevant operating system permissions, it will not affect your use of the basic business functions we provide (except for the necessary operating system permissions that the basic business functions rely on), but you may not be able to obtain the user experience brought to you by the additional services. You can view the status of permissions item by item in your device settings or our client settings, and you can decide to turn these permissions on or off at any time.
The above functions may require you to authorize us to use device ID information (obtain device ID to push asset change notifications to you), album (update personal avatars), storage (cache text, pictures, etc. to make page traffic smoother), location information (recommend nearby activities), etc. in your device. You have the right to refuse or cancel authorization; to achieve the collection and use of information involved in these functions.
Please note that when you turn on these permissions, you authorize us to collect and use these personal information to achieve the above functions. When you turn off permissions, you cancel these authorizations, and we will no longer continue to collect and use your personal information, and we will not be able to provide you with the above functions corresponding to these authorizations. Your decision to turn off permissions will not affect the processing of personal information previously based on your authorization. In addition, we may also require you to turn on other access permissions for your device in related business functions.
If the information you provide contains personal information of other users, you must ensure that you have obtained legal authorization before providing such personal information to Metro. If it involves personal information of minors, you must obtain the consent of the corresponding guardian of the minor before publishing. In the above circumstances, the guardian has the right to contact us through the means of Article 8 of this Policy to request correction or deletion of content involving personal information of minors.
If we use information for other purposes not specified in this Policy, or use information collected for specific purposes for other purposes, or we actively obtain your personal information from a third party, we will obtain your consent in advance.
Exceptions to obtaining authorization and consent. You fully understand and agree that we do not need your authorization and consent to collect and use your personal information in the following circumstances, and we may not respond to your requests for correction/modification, deletion, cancellation, withdrawal of consent, and information request:
- Related to national security and national defense security;
- Related to public security, public health, and major public interests;
- Related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial, and execution of judgments;
- For the purpose of safeguarding your or other individuals’ major legitimate rights and interests such as life and property, but it is difficult to obtain the consent of the person concerned;
- Personal information that you disclose to the public on your own;
- Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.
- Necessary according to the signing and performance of relevant agreements or other written documents with you;
- Necessary for maintaining the safe and stable operation of the products and/or services provided, such as discovering and handling product and/or service failures;
- Necessary for legal news reports;
- Other circumstances stipulated by laws and regulations.
If we cease to operate Metro products or services, we will promptly stop collecting your personal information, notify you of the cessation of operations by individual delivery or announcement, and delete or anonymize the personal information we hold related to the discontinued business. If it involves the personal information of minors, we will promptly inform the minors' guardians of the cessation of operations.
In order to ensure the stable operation and function realization of our client, so that you can use and enjoy more services and functions, our applications will embed the SDK of authorized partners or other similar applications.
We will conduct strict security tests on the application program interface (API) and software tool development kit (SDK) that authorized partners use to obtain relevant information, and agree with authorized partners on strict data protection measures to process personal information in accordance with this policy and any other relevant confidentiality and security measures.
Respecting and protecting your privacy is the basic principle of the Metro platform. We will not share your personal information with companies, organizations and individuals other than Metro platform service providers, except in the following circumstances:
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
We will only publicly disclose your personal information in the following circumstances:
- We may publicly disclose your personal information with your explicit consent or based on your active choice;
- If we determine that you have violated laws and regulations or seriously violated the relevant agreement rules of the Metro platform, or to protect the personal and property safety of users of the Metro platform and its affiliates or the public from infringement, we may disclose your personal information in accordance with laws and regulations or the relevant agreement rules of the Metro platform (including this policy), including relevant violations and the measures that the Metro platform has taken against you.
In the following circumstances, sharing, transferring, or publicly disclosing your personal information does not require your prior authorization and consent:
According to legal provisions, sharing and transferring de-identified personal information, and ensuring that the data recipient cannot restore and re-identify the subject of the personal information, does not constitute external sharing, transfer, or public disclosure of personal information, and the preservation and processing of such data will not require additional notification to you and your consent.
We have taken industry-standard security measures to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. We use encryption technology, trusted protection mechanisms and access control to ensure that only authorized personnel can access your personal information, and conduct security and privacy protection training regularly.
We have established a comprehensive data security management system to improve system security from multiple aspects such as organization, system, personnel, and technology.
We will take measures to avoid collecting unnecessary personal information and retain it only for the time required to achieve the purpose, unless required by law or the retention period needs to be extended.
The Internet environment is not absolutely safe. It is recommended that you avoid transmitting personal information through methods other than those recommended by the Metro platform. When communicating, trading or sharing with others through the service, you can choose the person you contact on your own. Please properly protect your personal information and provide it only when necessary. If you find that your account or password has been leaked, please contact us immediately.
Please share your information with caution, especially when sharing publicly, to avoid exposing personal sensitive information. Use complex passwords to enhance account security. We will do our best to protect the security of your information, but if there is a loss caused by data leakage or tampering, we will bear the corresponding legal responsibility.
We will regularly update and publish security risk assessment reports, and you can obtain relevant content through Metro platform announcements.
If an information security incident occurs, we will notify you of the details, impact and response measures of the incident as required by law, and provide preventive suggestions. We will inform you by email, phone, notification, etc., issue an announcement when necessary, and report the handling of the incident to the regulatory authorities.
You can access and manage your personal information in the following ways:
You have the right to manage your personal information, except for exceptions stipulated by laws and regulations. You can access your personal information by yourself in the following ways:
If you cannot access such personal information through the above path, you can contact the Metro platform customer service.
You can delete some of your personal information through the methods listed in "(I) Access your personal information".
When you delete information from our services, we may not immediately delete the corresponding information from the backup system, but we will delete the information when the backup is updated.
Account cancellation process: You can apply to cancel your account through Metro customer service phone +85246893992. Unless there are special circumstances, we will cancel your account within 7 working days after receiving your application.
After you actively request us to cancel your account, we will stop providing you with products or services, delete your personal information in accordance with the requirements of applicable laws, or anonymize it. However, if you have unfinished orders or other exceptional circumstances that may affect your ticket purchase rights, we will cancel your account after the above circumstances disappear.
Our products, websites and services are primarily intended for adults. Minors may not create their own user accounts without the consent of their parents or guardians. In the case of collecting personal information of minors with parental consent, our company will only use or disclose this information when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect minors.
Although local laws and customs define minors differently, our company considers anyone under the age of 18 to be a minor. If our company finds that it has collected personal information of minors without first obtaining verifiable parental consent, it will try to delete the relevant data as soon as possible.
At present, our company does not transfer or store your personal information across borders. If cross-border transfer or storage is required in the future, our company will inform you of the purpose, recipient, security measures and security risks of the information out of the country and obtain your consent.
Our privacy policy may change. Without your explicit consent, our company will not reduce your rights under this privacy policy. Our company will post any changes to this privacy policy on this page. For major changes, our company will also provide more prominent notices. Major changes referred to in this privacy policy include but are not limited to:
If you have any questions, comments or suggestions about this privacy policy, you can contact our company in the following ways. Generally, our company will respond to you within 15 working days.
Any dispute arising from or related to this Privacy Policy shall be submitted to the court with jurisdiction over the place where this Agreement is signed (i.e. Hong Kong, China) for litigation.